|Knowledge Base Article #195 - Closing a crashed application within a Citrix hosted environment using Task Manager|
|Date||  ||Dec 30, 2015|
|By||  ||Sweet, Alexander|
|Filed Under||  ||PowerBase|
|Class||  ||Knowledge|| |
|Accessing the Task Manager within a Citrix enviornment due to nonresponsive applications (e.g. ENOPrint, PowerBase, etc)|
|Causes of Issue|
Citrix hosted applications crash and are then not able to exit properly.
|Solution to this Issue|
|To access Task Manager from the Citrix environment:|
- Press CTRL + F1
- Select "Start Task Manager"
- Click on the "Processes" tab and find the appropriate " Image Name* "
- Once the correct Image Name is selected and highlighted, click "End Process."
*Note: For PowerBase, the image name is PowerBase.exe. Other applications, such as EnoPrint (ENOPrint.exe) can also be found here.