Knowledge Base Article #190 - Unable to launch ENOPrint. May not be COM registered.
Date  Jun 28, 2012
By  Robertson, Gina
Filed Under  ENO Tools
Class  Install
 
 
Issue Addressed
The Print Manager may not successfully open for users after pre-release updates are applied. This may occur after test operation or when accessing via the "View Results" button from the main screen of RTS. The error message will read:
ENOPrint Launch Error
Unable to launch ENOPrint. May not be COM registered. Contact Enoserv Technical Support.
Causes of Issue
When overwriting existing executables with the latest pre-releases, RTS will occasionally lose its connection to the Print Manager.
Solution to this Issue
Open ENOPrint.exe from its native directory, typically C:ProgramFilesENOSERVCommonFiles and select a database. Close the Print Manager and then try to access by clicking the "View Results" button from the main screen of RTS, or by running a test and generating a result.
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