Software Support Specialist

The Software Support Specialist will focus on tier 1 software support for customers via phone, email and trouble ticket. Software testing for quality control purposes will also be part of the duties.

DUTIES AND RESPONSIBILITIES
  • Communicate with external customers via phone, email and ticket
  • Work with other departments to ensure an optimal customer experience
  • Test software and write documentation
  • Perform other duties as assigned


QUALIFICATIONS
  • Ability to use Microsoft Office software
  • Ability to resolve issues in a timely and professional manner
  • Strong communication skills (Verbal and Written
  • Ability to work in a team environment
  • Adaptability and flexibility
  • Enthusiastic/Dynamic personality  and a “People person”
  • Good problem-solving skills
  • Personal accountability
  • Business acumen, tact, discretion, and judgment, positive easy going personality
  • Enjoy teaching others how to use software products
  • Strong comfort level with computer technology
  • 3+ years of customer service experience, preferably in a technical support role
  • High School diploma or equivalent, college experience preferred
  • Knowledge of various software development life cycles
  • Bilingual English/Spanish a plus

  • Job is sedentary, but the employee may occasionally have to lift and carry equipment weighing up to 50 lbs

    The above qualifications are not to be interpreted as a complete and detailed description of all requirements of the position

     

ENOSERV offers a generous benefits package that includes medical and dental insurance coverage, a 401K with a partial match, and life/disability insurance.


    To apply

    Attach your resume to an email: resumes@enoserv.com
    or
    Mail or fax your resume to:
    Human Resources
    ENOSERV
    7780 E. 106th Street
    Tulsa, OK 74133

    Fax: 918.622.6569

    ENOSERV is an Equal Opportunity Employer

     


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